If you don't see yourself as having
leadership qualities, then you'll miss many opportunities to demonstrate your
added value to your employer, co-workers, and customers. You will also be
undermining yourself, because if you're not confident of your leadership
potential, then why should anyone else be? Being a leader simply means you are
willing to teach and support others, be a positive role model, and be ready to
serve as well as lead when necessary and appropriate. Effective leaders can be
found at every level in an organization. Even if you work under someone else's
leadership, you can still be a leader in your ideas and attitudes about your
job.
While it may be true that some people
seem to fall into the role of leader more easily than others, it is possible
for most of us to develop the abilities that will help us take charge, motivate
others, and make good decisions. Below are some of the top qualities leaders
possess.
1. Leaders are
Trustworthy and Act with Integrity
In today's
business environment where teamwork is crucial, there can be no doubt that all
employees must be able to be trusted by their managers, co-workers, and
customers. For example, good leaders do not criticize their co-workers behind
their backs, and they don't take credit that belongs to everyone on the team.
Instead, they build trust by openly admitting their mistakes rather than
blaming others. They give credit where credit is due, and they help others
celebrate their successes. Leaders build trust with customers and co-workers by
acting with integrity. They make sure their words and actions are congruent all
the time, not just when it's convenient. They can be counted on to do what is
fair and right.
2. Leaders are High
Achievers who Strive for Excellence
Many employers
who talk about their employees' leadership abilities mention words like
"perseverance" and "determination." Leaders keep working to
be the best they can be. They stay focused on their goals, but they keep things
in perspective and realize that there is always room for improvement. They
continually strive to learn more about themselves and their jobs. They
integrate excellence into every task. Do you see yourself as a hard worker-as a
star performer? Even though you may not own the organization, do you own a
sense of pride in your work and your ability to contribute? Do you see yourself
striving to outperform others and set new standards of excellence for your
department and your organization? A good leader must have a strong desire to be
the best by providing outstanding customer service and working hard to create
an excellent, cohesive, and productive workforce. Even if they don't succeed at
the task, leaders keep working at it.
3. Leaders Make Others
Feel Important and Valued
Leaders value
other people's worth and opinions and take the time to let them know they are
important. They take the time to pay someone a compliment and keep criticisms,
complaints, and negative comments short and sweet. They also make both their
co-workers and customers feel important by asking questions, listening, and
tuning in to their needs. They realize that such questions as, "Do you
need some help?" and "Do you want me to listen for your phone while
you take a break?" demonstrate their ability to tune into others' needs as
well as their own. In your leadership role, how generous are you with positive
words and actions? Are you committed to helping others feel better about
themselves? Do you value people and their ideas? Making others feel important
and valuable could help make you invaluable to your organization.
4. Leaders are Willing
to Serve Others
To some
people, serving others may seem like the role of a subordinate, not a leader.
But in fact, a good leader believes in service to others. If that sounds
contradictory, think of words such as "cooperate," "help,"
"work collectively," and "share" because they more
accurately reflect the true nature of service to others. Organizations need
employees who are willing to help each other, not whine and complain saying,
"That's not my job." The future will demand that people learn new
skills outside their area of expertise and use them to support other team
members, even when it's "not their job." Are you willing to do what
is needed even if it doesn't fall under your specific job description? Leaders
support their co-workers when it counts, not just when it's convenient.
5. Leaders are
Relationship Builders
An effective
leader knows how to build good relationships so that individuals care more
about the good of the entire team than about themselves and their own personal
glory. In the workplace, employers need employees who can "run with the
ball" by themselves when necessary, as well as build and maintain good
team relationships. Do you work actively to build good team relationships?
Hopefully so, because it is an important part of being an effective leader.
Equally important are good relationships with clients and customers. In today's
world, many companies do business with people they barely know, sometimes
people they've never met. But the most successful and rewarding transactions,
more often than not, involve parties who have developed a solid business
relationship. Good leaders understand the importance of building good
relationships with their colleagues and their customers.
6. Leaders Communicate
Effectively
Every CEO,
manager, human resource director, employer, and employee must be able to state
what they need, want, or prefer with confidence and in a manner that is clear,
honest, and forthright. But good leaders must go even further. They must be
able to interpret the needs, wants, and preferences of their colleagues and
customers to create a cooperative and successful work environment. Effective
communication is the cement that binds an organization together. It is the
foundation upon which successful teamwork and good customer relationships are
built. It is no accident that employees who can communicate effectively and
assertively soon find themselves in leadership roles.
While leadership may come naturally for some, for others
developing strong leadership skills takes thought, practice, and hard work. But
it's definitely worth the effort, because these skills will benefit all of your
personal and professional relationships.
Leadership skills are
life skills, being a good leader is a 24-hour a day job
Today's organizations need employees who are ready and
willing to lead at a moment's notice. Mine and Your leadership skills and
abilities will help determine our present and future employability.
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